Expert | Audio Troubleshooting

This article covers a few topics regarding PC Audio settings and troubleshooting guides.

Audio Troubleshooting | Which Audio Devices Does RS Use?

RemoteSpark selects your device’s default sound input (microphone), and default sound output (speakers, headphones) when a RemoteSpark video call starts

Audio Troubleshooting | Changing Microphones

If you wish to change the microphone RemoteSpark is using, change the default sound input (microphone) through your device’s Settings (found under Settings > System > Sound)

• Because the microphone is selected when a RemoteSpark call starts, if you wish to change the microphone you will need to end the current call, and begin a new one to use a different microphone

Tip: For further information on microphone troubleshooting with Windows 10 and Windows 11 devices, see here: https://support.microsoft.com/en-ca/help/4027981/windows-10-how-to-set-up-and-test-microphone

Audio Troubleshooting | Changing Output

Do you have an external monitor, headphones, external speakers, or a conferencing system connected to your PC?

• Is the sound being output through this external device? (Check under your PC’s Settings > System > Sound)

• If you open your device’s Volume Mixer, is RemoteSpark Client shown in the list of apps shown for volume output? 

Tip: if you have changed the input and still cannot hear the other user, try ending the current RemoteSpark session and try a new call with all external devices (external speakers, headphones, monitors, conferencing systems, etc.) disconnected from your device.